Refund Policy

Confirmed generation failure

When a task is confirmed failed, its charged credits are returned once. Leaving the page, a delayed response or an unknown provider state does not establish failure. Check your existing task before submitting another. A successful new attempt is a separate paid task.

Credit return versus payment refund

A generation credit return restores your wallet balance. It does not reverse a card payment or produce a cash refund. Cash refunds for purchased credits require support review and payment-provider processing. Automatic cash refunds are not offered.

Purchase problems

Keep your order number if checkout completed but your balance did not update. A payment return URL alone does not prove payment. Credits are granted only after the provider transaction is verified.

Requesting review

Contact support with your order or task ID and a description of the issue; never send card information or passwords. Support details and the purchase refund window must be published before checkout is opened. Applicable consumer rights continue to apply.